INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, absolutely! We make every effort to ensure that the product images on our website accurately reflect what you will receive. However, please note that slight variations in color or appearance may occur due to lighting, screen settings, or minor updates in design or packaging.

How long will it take to receive my order?

Orders are typically processed within [1–2 business days] and delivered within [3–7 business days], depending on your location. You’ll receive a tracking number as soon as your order ships.

How can I return an item?

Returning an item is easy! Simply follow these steps:

  1. Go to the Returns section on our website or app.

  2. Log in to your account and select the item you wish to return.

  3. Follow the instructions to generate a return label and package the item securely.

  4. Drop it off at your nearest shipping center or schedule a pickup (if available).

Please make sure the item is unused, in its original packaging, and returned within 7 days of delivery. For more details, check our full Return Policy.

Is it safe to order from your website?

Absolutely. We use secure encryption technology to protect your personal and payment information.

What if I receive a damaged or incorrect item?

We’re sorry for the inconvenience! Please contact our customer support within [24 hours] of receiving your order, and we’ll resolve the issue promptly.

How can I contact customer support?

You can reach us via email at care@buyherbalifeproduct.com or through our Contact Us page. We aim to respond within [24–48 hours].

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